Artwork Tips



Our art team is always willing to work with you to make sure your artwork looks amazing on whatever item you choose. Explore this page to learn more about your artwork and how our process works.

If you need any assistance, contact us at 888-444-1470 or email



Digital Files

After you have placed your order, an option is provided to immediately upload your art files. If you don't have your art files at that time, you can also reply to the confirmation e-mail you receive and attach your art file to the e-mail, or use the link provided in the e-mail to upload them. This ensures that we can match your artwork to the specific order you've placed. You can upload your artwork by clicking this link

Forgot To Send Your File

Do not worry. Simply wait for one of our Customer Care Representatives to contact you promptly after your order is placed & email your files at that point. You can upload your artwork files using this link as well


Hard Copies

After you have placed your order, email your hard copy artwork to Just be sure to refer to your order number. There will be a slight charge to convert to vector file.

Send Special Instructions

There is a box for special instructions on the delivery page. Feel free to give us any information you think we need. Remember, artwork preparation is FREE and you'll receive a digital mockup for your approval - FREE - prior to production. There is a slight charge to convert artwork to vector format.



Artwork Review

If you would like us to review your artwork, please upload it by clicking the link

Logo & Design Services

Prime Time Promotional offers the best design services for logo or apparel. To learn more about our logo design solutions, please visit



We can accept anything: e-mailed art, faxed art, or mailed hard copy. Just send us what you have and we'll work with you on the rest. Keep in mind that to keep your order moving as fast as possible, we prefer to receive vector file formats.

Note: Changing the file name to a vector file extension will not change the file type.

Preferred Vector File Types:

PDF (Adobe Acrobat)

  • Embed the fonts used or export as generic .eps

AI or EPS (Adobe Illustrator)

  • Convert text to outlines, embed any linked images

CDR (Corel Draw)

  • Convert text to curves

Other Accepted File Types:

DOC, PPT or PUB (Microsoft Office Files)

  • Embed or include fonts

BITMAPS (.jpg, .tif, .pcx, .gif, .png, .bmp)

There will be a slight charge to convert files to vector format.




Pieces of fabric are sewn into the item to form the imprint


Imprint is depressed into the item's surface

Deep Etch

Imprint is sandblasted, creating a deep frosted look



Imprint is raised onto the item's surface


Computerized sewing machines stitch the imprint onto item

Foil Stamp

Metallic foil resins are applied to the item's surface


Full Color

Imprint is printed in CMYK allowing for the use of photos

Heat Transfer

Heat is used to thermally bond imprint onto the item's surface

Laser Engraved

Imprint is etched into the item via a laser


Pad Print

Imprint is transferred to the item via an inked flexible pad

Satin Etched

With use of acid on glass, this gives the imprint a frosted look


Ink is pressed through a screen onto the item's surface



If working in Illustrator or other graphic programs, you will want to convert your text to outlines prior to sending the file. This ensures that your font does not get substituted and we will be able to keep your artwork exactly as you submit it.

To do this, you will want to go up to the menus at the top of the Illustrator program. Click on "Type" and go down to "Create Outlines". You may also select the artwork and press Ctrl + Shift + O. Save and send us the file.





Raster files are made up of pixels and are commonly called bitmaps.

Vector files use coordinates to create shapes with points and lines. This file type maintains high image quality at any size.




Your file must be at least 300dpi or vector art. If your image is below 300dpi, please do not simply increase the resolution. This will result in a very blurry, pixelated image. Ideal full color artwork will be 300dpi or higher at the size it will be printed.


The bleed area runs along the edges of your document. You will want to extend any background image or color all the way to the edge, and slightly past it, to prevent any white borders from showing.

Web Images

When images are taken from a website, they are typically 72dpi. This resolution is not high enough for printing purposes. You may also run into copyright restrictions when using web images and therefore we do not recommend using these in your artwork. The only exception would be if the image was purchased from a stock photo website at a large resolution.


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