Our 360° Guarantee
You can order from Prime Time Promotional with the confidence that you have received top value from free samples & virtuals, to guaranteed on-time delivery.
We guarantee that products you order from us will be free of defects. In the rare instances that one of our products arrives and is defective, and you notify us within twenty working days, we will credit or replace any problem merchandise.
Along with your price quote or order, you will receive a commitment as to how many business days your order will take to produce and how many business days it will take to get from the factory to your stated destination. This guarantee always depends upon the availability of stock when the order is placed. If stock is no longer available within your required time frame, we will make every effort to find a suitable replacement or credit your charge.
Speedy Order Processing
When your order is in process, we guarantee that our order department will monitor it to assure it ships on time and that you are notified of any issues that might arise during production. You will be sent tracking information after your order ships. Both our order department and your Account Rep will be available while your order is in process and will respond to any additional requests or questions that may arise.
Expert Art Assistance
You will receive a free virtual proof showing how your logo or graphic design will appear on the product. The actual product imprint will conform closely to the digital representation. We also provide very affordable designs services.
We are proud of our more than 25 years of creating happy, satisfied clients. We make every effort to assure that every order is a win-win.
We make ordering so easy!
Can’t figure it out?
We‘re here to help.
Need to request samples?
We recommend requesting a sample before you order. We’re happy to send you samples so you can see what a product looks and feels like. We can provide samples on thousands of products.
Give us a call at 713-900-8310 or email us at info[@]PrimeTimePromotional.com, we look forward to working with you!
Need help finding an item?
With thousands of promotional items on our site, finding the right one for you can be a little confusing. Our website was built to handle any search or filter option you might need. Still not finding it? Give us a call and we’ll do the heavy lifting for you.
Need professional art assistance?
Get logo or graphic design help and adjustments on every item you order. Just let us know how you’d like your logo to look and we’ll do all the work! Whether it’s a color change, additional text, additional graphics or a complete redraw, our expert art team is here for you. You get a FREE virtual proof before we proceed with your order!
Expert service every time
Whether you ordered online or over the phone, an experienced Brand Solution Specialist will work with you personally on your order. We always supply our clients with competitive prices, custom solutions, and unparalleled attentiveness. We really go the extra mile to ensure your promotional campaign is a success!